If you pre-order an item, you are placing an order for an item that is not yet in stock at our Fulfillment Center. Normally, the product page will include an estimated ship date, so you can know when to expect the order to be shipped. Please note tha

<div id="isPasted" itemprop="copy-paste-block">If you pre-order an item, you are placing an order for an item that is not yet in stock at our Fulfillment Center. Normally, the product page&#xA0;will include an estimated ship date, so you can know when to expect the order to be shipped. Please note that pre-orders are charged at the time of purchase, not when we ship them out.</div><div itemprop="copy-paste-block"><br></div><div itemprop="copy-paste-block">Additionally, a<span style="font-size:14px;">ny order that contains a pre-order item will not ship until all items in the order are available for shipping.</span></div>

What is a pre-order product?

All pre-orders are charged at the time of purchase, not when they are shipped. All pre-orders require a 100% prepayment.

<div id="isPasted" itemprop="copy-paste-block"><span style="font-size: 14px;">All pre-orders are charged at the time of purchase, not when they are shipped.&#xA0;</span><span style="font-size: 14px;">All pre-orders require a 100% prepayment.</span></div>

When will I be charged for a pre-order?

return to Gear Store

The EA Gear Store

Pre-Order Questions

Can I cancel my order and rebuy the items that are on sale?

What is the Gear Store return policy?

What are the Gear Store refund policies?

What are the Gear Store exchange policies?

What are the return and refund policies for international orders?

Cancellation and Refund Questions

Can I combine a discount with a gift card code?

Do you have a discount code for shipping?

I bought an item and it went on sale at a later date. May I have a refund on the difference?

Another retailer is discounting a product. Will you price match?

I have a discount code or promotion and its not working with another discount code or promotion.  Can I have both?

What are some common discount or code restrictions?

Discount & Code Questions

Are there any openings at DPI Merchandising, Inc.?

Employment Questions

What is the Gift Card policy for the Official Gear Store?

Can a gift card be used more than once?

Can gift cards be reloaded?

Can more than one gift card be used towards a purchase?

Can a gift card be used to buy a gift card?

Can a gift card be used to pay for shipping and taxes?

Can I apply a discount code to my gift card purchase?

Can gift cards be used in conjunction with a discount code?

Can a gift card be redeemed or returned for cash?

Gift Card Questions

I have many followers on socials, can I be an influencer for your brand?

Influencer or Affiliate Questions

Why can't I add a second item to my cart?

Ordering Questions

What is the Gear Store Privacy Policy?

Can I delete my privacy information?

Privacy Questions

I wrote a review, but it didn't show up. Did you censor my review?

I made a review through the on-site app. Why didn't I get any Reward Points?

I want to upload images/movies of my gear. How do I do that?

Review Questions

What is the Gear Store shipping policy?

What countries does the Gear Store ship to?

Shipping Questions

I have a product idea, who should I contact?

Submission Questions