What are the return and refund policies for international orders?Updated 2 years ago

INTERNATIONAL ORDERS RETURNS & REFUNDS

UK & EU ORDER RETURN & REFUND POLICY

Customers that order from the UK and EU have explicit rights that extend our General Returns Policy.

It is for International customers to review and be familiar with their rights regarding international orders. A summation of these rights can be found here

• You have 30 days from the day you receive the goods to request a return on an order.
• All shipping costs are the responsibility of the purchaser requesting the return of goods.
• If you want to download digital content within the 30-day cancelation period, you must agree to waive your cancelation rights.
• A refund will be issued within 14 days of DPI Merchandising, Inc. receiving the returned goods or if a receipt confirming proof of postage for the item being returned.
• A refund of the Basic Delivery Cost will be issued within that 14 days. Enhanced delivery costs will not be refunded.
• EXCEPTIONS include: CDs, DVDs or software if you've broken the seal on the wrapping, perishable items and tailor-made or personalized items. They also include goods with a seal for health protection and hygiene reasons that's been broken.