What are the Gear Store refund policies?

REFUNDS

REFUNDS POLICY

Refunds can only be made to the original purchase method provided at time of checkout.

If we are unable to process a refund to your original payment method we can offer store credit via a gift card.

Refunds CANNOT be made to alternative payment methods, new cards or accounts. Please contact your payment process or bank for information about how to receive refunds from online purchases made from cards or accounts that are no longer active or valid.

REFUNDS ON VIDEO GAMES & SOFTWARE

Opened computer software, music or video games can only be exchanged for an identical item.

Opened computer software, music or video games CANNOT BE REFUNDED for any reason.

CANCELLATIONS

GENERAL ORDER CANCELLATION POLICY

Under most circumstances orders that contain in-stock items CANNOT BE CANCELED before the order ships.

PRE-ORDERS CANCELLATION POLICY

Orders that contain Pre-Order items can be canceled before the order ships under the following conditions.

Generally only the pre-order items in an order can be canceled. If your order contains in-stock items. Those items may have already shipped.
The pre-order item(s) are not limited edition, timed edition or exclusive items that fall under our Made to Order Items Policy
Your customer service request to cancel an order or items was made well in advance of a pre-order item(s) being in stock.

CANCELLING ORDERS THAT HAVE SHIPPED

ORDERS THAT HAVE BEEN SHIPPED CANNOT BE CANCELED

Once you place an order that order goes directly into our warehouse system's fulfillment queue. Once an order is in the fulfillment queue it will be fulfilled during normal business hours. This is why it is very hard to cancel an order once it has been placed. The order is fulfilled quicker than our customer service team can reasonably respond to your request for cancelation.