What are the Gear Store exchange policies?Updated 2 years ago

EXCHANGE POLICY

We do not exchange products ordered in error.

You can return a product ordered in error under our General Return Policy guidelines.

Please take care ordering products from the Official Gear Store.

DAMAGED OR DEFECTIVE ITEMS

If you've received a product that was damaged in shipping or defective, you will have fifteen (15) days to file a claim with the insurer. If you have questions about this process, please reach out to Customer Service. 

RETURNING LIMITED EDITION & COLLECTOR'S EDITION ITEMS

Limited-Edition items are produced in limited quantities.  DPI Merchandising, Inc., reserves a very small percentage of limited items for customers who might potentially receive damaged goods.

We will make all possible considerations to address issues that arise from Limited-Edition items that arrive damaged to customers. However, if our supply of replacements is exhausted we will offer the customer a refund of the items purchase price. These cases fall under our standard return policy.

IF we can replace your Limited-Edition item with a reserved item, the following rules apply to receive the replacement item:

• Photographs or Video of the damaged item will be required to be sent to our customer service team.
• Customer will have to send the damaged item back. After receipt of the item the replacement reserve item will be issued.

You may think this policy strange. We agree. However, to offer every customer a fair chance at a Limited-Edition item we have had to combat arbitrage sellers and resellers abusing and circumventing our returns policy.

We always approach these situations with the utmost empathy. We address every issue with our Limited-Edition items personally.

Please reach out to Customer Service with questions regarding this policy or issues you have with your Limited-Edition Item. 

RETURNS ON VIDEO GAMES, SOFTWARE & MUSIC

Opened computer software, music or video games CANNOT BE RETURNED for any reason. 

RETURNS, EXCHANGES & REPLACEMENTS ON REDEEMABLE CODES

The Bethesda Gear Store from time to time may offer codes for in game items for any of the available Bethesda Video Game properties. If you have received a code that is invalid. Please reach out to Customer Service with your issue. We will work with you and Bethesda to remedy any issue to the best of our ability. However we cannot guarantee replacement of lost or invalid codes..

DPI Merchandising, Inc., cannot replace codes for the following non-exhaustive list of reasons

• The time limit to use the code has expired
• The code was entered improperly
• The code was entered for the incorrect game or platform
• The code was transferred to a person that was not the original customer the code was issued to.
• The customer entered an incorrect email at time of purchase.
  • This makes the code unrecoverable and unverifiable. No exceptions.

DPI Merchandising Inc, reserves the right to investigate order returns and withhold potential refunds that stem from the purchase of an item that qualified for an in-game item code.